Privacy Policy

XeroLabs ("we", "us", or "our") operates consumer mobile applications and digital products, including Auralynk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products. Please read this policy carefully. By using our products, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of information:

• Account Information — name, email address, username, and password when you create an account.
• Profile Data — profile photo, bio, and other optional information you choose to provide.
• Usage Data — interactions within the app, features accessed, session duration, and in-app activity.
• Device Information — device type, operating system, unique device identifiers, and app version.
• Content — any content you create, upload, or share through our platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our products and services
• Personalise your experience and deliver relevant content
• Process in-app transactions and manage subscriptions
• Send product updates, security alerts, and support messages
• Monitor and analyse usage patterns to improve performance
• Detect and prevent fraudulent or unauthorised activity
• Comply with applicable legal obligations

3. Sharing of Information

We do not sell your personal data. We may share information with trusted third-party service providers (e.g. cloud infrastructure, analytics) who assist us in operating our products, subject to confidentiality agreements. We may also disclose information where required by law or to protect the rights and safety of our users.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at hello@xerolabs.in.

5. Third-Party Services

Our products may integrate with or link to third-party services (e.g. Apple Sign-In, Google Sign-In, social platforms). We are not responsible for the privacy practices of those services. We encourage you to review their respective privacy policies.

6. Children's Privacy

Our services are not directed at children under the age of 13 (or 16 where applicable under local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

7. Security

We implement industry-standard technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, withdraw consent, or lodge a complaint with a supervisory authority. To exercise these rights, contact us at hello@xerolabs.in.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our products after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

XeroLabs Mumbai, Maharashtra, India hello@xerolabs.in